Support
Start with help
Most questions about using the app are answered in its help: the same questions and answers as in the app, under Settings, Help, with longer guides here.
Email support
If help doesn't answer your question, or something isn't working as it should, email us. In the app, Contact support in Help opens an email to the same address.
What to include
- What you were trying to do, and what happened instead.
- Your iPhone model and iOS version, and the app’s version. The iPhone’s Settings app shows it under General, iPhone Storage, RxReminders.
- A screenshot, if it shows the problem.
Please don’t send medical details you don’t need to. We never need a full medication list to help.
When to expect an answer
We aim to reply within two business days. Support can’t give medical advice: for questions about a medicine or a dose, ask your pharmacist or doctor.